To quote the great 20th-century philosopher, Mayberry’s Deputy Barney Fife, one of the best ways to avoid conflicts is to do the right thing in the first place and simply, “Nip it in the bud!” Succinctly put, conflict often happens because people tend to be gutless. I’ve heard it said, “If you want to have less conflict, have more of it.” I think that’s profound….

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In 1977, Bonnie and I opened our advertising agency. Those first years were tough. We worked lots of seventy and ninety hour weeks. It was typical for me to start early in the morning catching up on paperwork, then to spend most of the day visiting clients and prospects. Since we didn’t yet have an art department, a copywriter, or even a staff media buyer,…

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