Tell the Story. ..Touch a Heart

There is a great chasm in our culture. This is the reason fifty-five-year-old bosses are clueless when it comes to motivating and dispatching their younger workforce. This is why parents feel adrift when communicating with their pre-teen and teenage children. This is why we don’t get along. What causes this? It is the cultural divide […]

These days, hotel owners routinely supply their guests with hospitalities and amenities that were unheard of 15 years ago. An example of going the extra mile. There’s a simple reason for this: competition. They know they have a vanishing inventory. Any room that goes unsold tonight is a sales opportunity that’s lost forever. This means […]

I’m about to arm you with a machine gun, so I want to begin with a warning. I always hesitate discussing techniques on closings until I’m sure that I’m not arming a sales terrorist. The techniques I’m about to share with you will help you make sales. That can be a good or a bad […]

One of the things I warn audiences about is a phenomenon where people all do the same thing. A prime example is people buying the same investments that lots of other people are buying…not because they make good logical sense, but because everyone else is doing it. At the base of this behavior is the […]

These days, hotel owners routinely supply their guests with hospitalities and amenities that were unheard of 15 years ago. There’s a simple reason for this: competition. They know they have a vanishing inventory. Any room that goes unsold tonight is a sales opportunity that’s lost forever. This means everyone is trying to outdo the competitors. […]

We can only develop personal empathy for others when we personally identify with their pain. Whether from a sincere heart or not, one of Bill Clinton’s most appreciated comments was, “I feel your pain.” That short sentence resonated with millions of Americans. People hold their money back from others because they’ve forgotten what it felt […]